Services
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IT Asset Management Managed Services
Imagine having full visibility into every software, hardware, and cloud asset—knowing where it is, how it’s used, what it costs, and the risks it might pose. SAM365® gives you this complete picture.
SAM365® helps you track and optimize your assets, reduce waste, plan smarter financially, and stay audit-ready, while aligning every decision to business outcomes.
Scroll down to learn about the services delivered in SAM365®.
SAM365® converged ITAM is more than a system, it is your strategic command center.
SAM365®
Managed Service
Service Components
Software
Discovery and Inventory
An accurate, real-time inventory of all software assets, improving visibility and lifecycle planning.
Purchase & Contract Tracking
Consolidate procurement data, monitor software purchases, anticipate renewals, and ensure contract terms align with business needs.
Effective License Positions
Ensure software licenses are properly tracked, aligned with usage, and optimized to reduce costs while mitigating audit risks.
Vendor-Specific Expertise
Get in-depth license compliance & optimization guidance for all major software vendors. Our experts are trained to understand complex license agreements.
Tool Implementation & Operation
Deploy, configure, and manage SAM tools for centralized procurement, inventory tracking, and compliance monitoring.
Audit Preparation and Defense
Proactive monitoring of effective license positions, industry trends, and upcoming renewals and agreements to keep your organization audit-ready.
FinOps Convergence
SAM complexity is growing alongside cloud adoption. SAM365® include insight into SaaS, Cloud License Management, and cloud utilization (FinOps).
Lifecycle Management
Manage assets throughout the lifecycle beginning with procurement, and once deployed using the IMACD model, ensuring control and visibility from installation and changes to relocation and secure disposal.
Asset Inventory and Tracking
Visibility of hardware assets by tracking location, user assignment, and department ownership to ensure accountability and accurate reporting.
Procurement and Receiving
Standardized hardware acquisition and intake processes to align with organizational needs, budgets, and inventory controls.
Asset Tagging/Barcoding
Apply physical asset tags and barcodes upon receipt to enable automated tracking, faster audits, and lifecycle traceability.
Deployment and Redeployment
Coordinate efficient deployment and redeployment of assets to ensure timely provisioning, reduce idle inventory, and extend asset value.
Maintenance and Warranty Tracking
Monitor warranty status and maintenance schedules to reduce downtime, manage vendor support, and control repair costs.
End-of-Life and Disposal
Execute secure, compliant disposal processes, including data sanitization, to manage risk, reclaim value, and meet regulatory requirements.
Refresh Planning & Lifecycle Optimization
Use lifecycle data to plan timely refreshes, reduce technical debt, and align hardware investments with performance and support goals.
Health & Maturity Assessments
Evaluate the current state of ITAM capabilities to identify gaps, benchmark maturity, and prioritize improvement opportunities.
Policy and Procedure Development
Establish clear policies and repeatable procedures to ensure consistent, compliant, and efficient asset management practices.
Roles and Responsibilities Definition
Define ownership and accountability across IT, finance, and procurement to drive alignment and reduce process friction.
Risk Management &
Compliance Oversight
Identify asset-related risks and enforce compliance with internal policies, licensing terms, and regulatory requirements
Integration with ITSM/CMDB/Finance/Procurement
Align ITAM with existing systems and workflows to ensure accurate data, streamline operations, and enable holistic decision-making.
Reporting & KPI Definition
Develop meaningful metrics and dashboards to track performance, demonstrate value, and guide continuous improvement.
Strategic Planning
Leverage asset insights to inform budgeting, optimize refresh cycles, and align investments with organizational goals.
