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CMDB & ITSM

What We Do: IT Asset Management

Without clean, accurate data, your CMDB is a ticking time bomb.

Without integrating ITAM into ITSM, accurate asset inventory skews.

Our CMDB integrations ensure data quality through gap analysis, normalization, policy templates, & ongoing monitoring, so you can confidently rely on your CMDB for critical business decisions.

Our Lifecycle Management and Governance approach ensures ITAM is included in procurement and ITSM workflows – ensuring asset inventory stays up-to-date.

Is Your CMDB Ready to Drive Success?
Is your ITSM ITAM Aware?

Your CMDB is the backbone of your IT ecosystem, but without clean, accurate data, it can become a liability rather than an asset. We put CMDB Data Quality first to empower you with the tools, processes, and expertise to ensure your CMDB is a reliable resource for critical functions like Cybersecurity, IT Service Management (ITSM), and more. Here’s how we do it:

  • Gap Analysis – Identify and resolve data gaps and inconsistencies across your CMDB to ensure completeness and accuracy.

  • Normalization – Standardize hardware and software models to maintain consistent and correct data representations across your environment.

  • Data Curation Playbooks – Implement proven, repeatable procedures to ensure your CMDB data stays clean, accurate, and up to date, maintaining long-term quality.

  • Policy Templates – Leverage pre-built data governance policies to help you manage, control, and secure your CMDB data in line with best practices and compliance requirements.

  • Key Performance Indicators (KPIs) – Track and monitor the health of your CMDB with actionable KPIs to ensure its alignment with business goals and operational efficiency.

  • Asset Lifecycle Data – Gain full visibility into the lifecycle of your assets, from acquisition to retirement, ensuring compliance, cost efficiency, and strategic decision-making.

  • Ongoing Monitoring and Trending – Continuously track and analyze data over time, identifying outliers and areas of concern before they become bigger issues.

Seamless Workflow Compatibility
Our solution integrates with ITSM leveraging leading platforms like ServiceNow and BMC, ensuring you can maintain data quality within your existing systems without disruption.

Measurable Indicators
Our focus on KPIs and OKRs along with quarterly Asset Management Reviews ensures data quality by identify inventory or workflow issues proactively.

Key Features

  • Gap Analysis
  • Procurement & ITSM Integration
  • Data Quality Indicators
  • Data Quality Playbooks
  • Trend Analysis

CMDB & ITSM Use Cases

ITAM Data Goes Stale When the CMDB and ITSM Are Ignored

Gap Analysis

Close the Gaps. Strengthen the Foundation

Data gaps and inconsistencies weaken the very systems your CMDB is meant to support. We perform targeted gap analysis to identify missing, incomplete, or conflicting configuration data, then help you close those gaps with precision, speed, and repeatable workflows.

GAP Analysis Expertise

  • Missing CI & Attribute Detection
  • Incomplete Lifecycle & Ownership Fields
  • Orphaned & Duplicate CI Identification
  • Data Consistency Across CI Classes
  • Integration Coverage Gaps
  • Service Mapping Readiness Checks
  • Alignment with ITSM and ITOM Needs
  • Ongoing Maturity Monitoring & Governance
The foundation of SAM is data - data you can trust and data you don't have to constantly question.

Data Quality

Measure What Metters. Improve What Counts

CMDB success isn’t just about having data, it’s about knowing if it’s healthy, complete, and aligned to your business. We implement measurable data quality indicators (KPI’s) that give you real-time visibility into CMDB performance and confidence in your automation, reporting, and compliance posture.

Data Quality Expertise

  • Completeness & Accuracy Scoring
  • Updated & Validation Timeliness
  • Orphaned CI and Staleness Rates
  • Relationship Integrity Checks
  • Normalization & Standarization Coverage
  • Service Mapping KPIs
  • ITSM/ITOM Integration Health Metrics
  • Executive CMDB Health Dashboards

Normalization

From Fragmented to Functional

Inconsistent naming and modeling across hardware and software assets create confusion, duplicate entries, automation failures, and audit risk. We help you normalize your CMDB with clean, standardized data, ensuring accurate reporting, reliable service mapping, and seamless tool integration.

Data Quality Expertise

  • Hardware & Software Model Alignment
  • Vendor/Product/Version Standardization
  • Naming Convention Enforcement
  • Normalization Rules
  • Support for Flexera, ServiceNow, BMC
  • Integration with SAM & Discovery Tools
  • Model Library Mangement & Updates

Scale

800,000

Users

InSequence engagements deliver scalable, high-quality asset insight—supporting environments from 5,000 devices to over 1 million devices and 800,000 users.

Clean & Actionable Data

95%

Automatic Identification of Hardware & Software Items

Through our normalization processes we typically see a 95% automatic identification of hardware and software models that need to be managed in the CMDB.

On Demand Intelligence

95%

Reduction in the time spent assembling software inventory reports

Our solutions have delivered a 95% reduction in the time spent gathering software inventory reports.